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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
The Workplace Experience Ambassador is responsible for delivering exceptional internal and external visitor experiences within our Integrated Facility Management business line on the Amazon account dedicated team. This role ensures the highest standards of engagement through front-of-house and meeting & event services while maintaining presentation quality, administration efficiency, and service delivery excellence across various settings.
Key Responsibilities
Customer Experience & Front of House Services

Take ownership of internal and external visitor experiences to create positive, memorable interactions
Deliver core front-of-house services : sign-in, badging, luggage management, lost and found, and deliveries
Process telephone, email, and in-person queries efficiently
Greet, assist, and direct candidates, new hires, visitors, and the general public
Maintain awareness of onsite events to personalize visitor experiences
Handle helpdesk requests and answer trouble tickets
Assist IT support with new hire equipment setup

Meeting & Events Management

Proactively maintain presentation standards and functionality across front-of-house and meeting areas
Set up meeting and event spaces following team guidelines and EHS considerations
Monitor meeting environments (furniture, signage, equipment, temperature, consumables)
Create and maintain booking systems (Outlook, conference room finder, SharePoint)
Provide timely, accurate responses to meeting and event inquiries
Coordinate daily updates of room booking displays

Facility Support

Support internal moves and churns
Understand and comply with site Health & Safety requirements
Conduct risk assessments relevant to tasks
Carry out building fabric audits
Support the FM / AFM / BOE and facilities team as required
Demonstrate BMS / system knowledge
Collect and record monthly utility meter readings
Support site space audits and walk‑the‑store processes
Handle incoming / outgoing mail, courier services, and site inspections

Qualifications & Skills
Experience

Previous catering or hospitality experience (desirable)
Experience working in a high-profile corporate environment
Facilities Management exposure (beneficial)

Technical Skills

Strong PC literacy with ability to manage various systems
BMS / system knowledge
Risk assessment capability

Personal Attributes

Excellent problem‑solving abilities
Strong decision‑making skills
Outstanding verbal and written communication
Operational expertise
Fluency in English and Italian language
Very high attention to detail
Ability to maintain professionalism as a team ambassador
Excellent team player willing to go above and beyond
Customer and quality obsessed
High level of security awareness
Knowledge of onsite emergency and evacuation procedures
Awareness of local area services (shops, restaurants, hotels, transport)

This role requires flexibility to work in different settings as part of the team and contribute to maintaining the highest standards of service delivery across all aspects of workplace experience management.
Location : On-site –Milano, ITA
Job Tags : Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Equal Employment Opportunity
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
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