Overview

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences
Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’s luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury
The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea
12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job

Based at the Mandarin Oriental, Sanya within the Front Office Department in Sanya, the Villa Manger is responsible for The Cliff, providing service that is in line with guests’ expectations and Mandarin Oriental LQE, and supervising for promptness and accuracy the fulfilment of guests’ requests. Report to Front Office Manager
you will be responsible for the following duties:
Ensure the Cliff service delivery is special and meets or exceeds guests’ expectations
Anticipate guests’ needs
Deliver personalized express Check-In and Check-Out services
Promotes inter-hotel sales and in-house facilities
Ensure the Food and Beverage service is in accordance with the standards and procedures of the Mandarin Oriental Hotel
Communicate to relevant departments guests’ special requests for the coordination
Ensure all facilities in The Cliff should be present impeccably maintained, comfortable and safe environment
Receive and handle The Cliff Guests’ complaints
Preparing reports monthly, including staff control, F&B control and sales

We expect from you

Strong interpersonal and problem-solving abilities
Excellent Hotel product knowledge
Highly responsible & reliable
Works well under pressure in a fast-paced environment
Ability to work cohesively as part of the team
Ability to focus attention on guest needs, always remaining calm and courteous
English language skills

Learning & Development

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally
A competitive salary and benefits packages 具有竞争力的薪资及福利
Annual Leave and Public Holidays 带薪年假及公共假期
Free accommodation and meals 免费的宿舍住宿及工作餐

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