Technical Support Executive – SYNERGEN Health
Primary objective is to maintain current IT infrastructure operational while providing high‑standard technical assistance to all SYNERGEN employees and clients.
Ideal candidate is a team player with excellent English communication skills, strong work ethics, and a positive attitude. Must work 24×7 shifts (including 6 pm‑4 am) across multiple locations, and be available for extra hours as required.
Duties & Responsibilities

Provide technical support for desktops, laptops, printers, desk phones, network equipment, and other hardware.
Identify, troubleshoot, and resolve IT issues with a customer‑focused, problem‑solving attitude.
Respond to assigned support tickets and resolve them within SLA, ensuring user satisfaction.
Inform users about their ticket status and maintain required technical documentation.
Perform first‑line investigation and diagnosis of incidents and service requests.
Conduct daily, weekly, and monthly checks on servers, workstations, PCs, and laptops.
Back up servers and systems daily, weekly or monthly and test backup reliability.
Install and configure computer systems, operating systems, software, and set up access; troubleshoot various IT issues while following standard policies and procedures.
Monitor network links and external services; proactively coordinate with ISPs and system vendors for anomalies.
Collaborate with other IT members to improve current systems and practices.
Maintain ISO 27001 and ISO 9001 standards.

Skills and Technical Qualifications

Minimum 1 year hands‑on experience in L1 or L2 IT infrastructure & systems support.
At least 1 year in an IT customer‑service delivery and IT operations environment.
Hands‑on experience managing Windows server and client environments; Linux experience is an advantage.
Experience maintaining Active Directory, DNS, DHCP, VPN, and WSUS; knowledge of TCP/IP, VLANs, and RDP.
Knowledge of network and equipment monitoring; CCTV, access control systems, soft PABX.
Sound knowledge of on‑premises and cloud infrastructure & backup solutions.
Experience with Office 365 and cloud infrastructures such as Microsoft Azure and AWS.
Experience with server virtualization (VMware, MS Hyper‑V).
Ability to work independently with minimal supervision in a team environment.
Knowledge of ITIL best practices and IT service management is an advantage.
Knowledge of ISO 27001 standards is an advantage.

Academic Qualifications

Diploma in IT/Computer Science/Networking/Computer Hardware or higher diploma from a recognized university.
Degree in IT/Computer Science/Networking from a recognized university is an added advantage.
Certifications such as VMware, AWS, Azure, MCSA, MCSE, MCITP are an advantage.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industries

Hospitals and Health Care

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