The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end‑users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end‑users, consultants etc) as well as networking in the engineering / building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems.
You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.
Responsibilities

Build a strong and trustful relationship with customer and stakeholders
offer technical support to customers with a focus on design and Features & Benefits
Influence purchasing demands
Training to customer, end user, consultants, specifiers of FP
Commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems
Build a specification and quotation pipeline
Provide technical support to customers and specifiers for water based product range
Organize and provide training and seminars
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work closely within the technical support team in EMEA


Build a specification and quotation pipeline
Assist our customers in complex projects to identify the systems and products they require
Provide technical support to customers and specifiers for water based product range
Provide technical support to colleagues with accurate technical information
Organize and provide training and seminars
Provide on‑site assistance to customers as necessary
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work with our product management team to define our product offering and manage our local product approvals
Work closely within the technical support team in EMEA
Work closely with the sales, operations and marketing department to launch new products
Participate in Standards Committees and Trade Association and drive the development of the sprinkler industry
Define and realize solutions for local standards / regulations

Qualifications and experience

Background in technical / business development within the fire protection or related business
Engineering background (Mechanical / Electrical / Electronical) and understanding for the jargon within the contracting business
Good knowledge of Fire protection rules, experience in the design of systems would be an assets
Knowledge of special hazards engineering is nice to have
Prefab / pipework installation experience is desirable
Proven technical skills, experiences
Italian and English languages are a must, French language skills would be an advantage, but are not a pre‑requisite

Personal characteristics

You have a helicopter perspective, able to prioritize and get things done
You are well presented, enthusiastic with the drive to succeed in a competitive but developing market
You are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods
You are able to build strong relationships and networks through trust and integrity
You are a self‑starter, well organized, able to prioritize and you get things done
You are a listener and able to influence, motivate and convince when needed
You are result oriented and have a strong sense of commitment to deliver

Our offer
Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.
Package: we offer competitive compensation that recognizes your expertise and dedication.
Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight‑knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!
Contact information
If you are interested in this position, please send your Curriculum Vitae and cover letter in English to
#J-18808-Ljbffr