Technical Consultant (TAM) - AMAZON Web Services, Korea , Game industryAs a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management.We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more.Key job responsibilities include:Provide field support to resolve inquiries from Enterprise customers regarding AWS service or CloudComplete analysis and present periodic reviews of operational performance to customerProvide detailed reviews of service disruptions, metrics, detailed pre-launch planningEnsure AWS environments remain operationally healthy whilst reducing cost and complexityFoster trusting relationships with customers, understanding their business needs and technical challengesLead technical discussions with senior leadership regarding incidents, trade-offs, and risk managementWork directly with AWS global engineering and service teams to resolve customer issueBasic Qualifications:7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application DevelopmentStrong customer focus and bias for action; and ability to work with remote teams.Candidates must have business communication skills in Korean.Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experiencePreferred Qualifications:Experience with AWS services and/or other cloud offeringsExternal customer-facing experience as a technical lead, with strong presenting skill to both large and small audiencesExperience in a tech support or customer escalation roleAbility to manage multiple tasks and projects in a fast-moving environmentBusiness communication skill in English.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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