Leading financial services multinationalInternational environment focused on technological innovation
Azienda
Leading financial services multinational
Offerta

Client System Management and Support

Serve as the primary technical and functional contact for all client-related inquiries, incidents, and requests.
Oversee the deployment, configuration, and operational setup of trading software in client environments.
Perform or coordinate system monitoring, troubleshooting, and maintenance to ensure optimal performance.
Manage upgrades, patches, and release rollouts, ensuring minimal disruption to client operations.
Liaise with clients regarding release scope, content, and delivery schedules, ensuring clarity on dependencies and outcomes.
Conduct post-implementation follow-ups, including release status reporting and client communications.
Assist in defect resolution, gathering client input and facilitating coordination with Development and Quality Assurance teams.
Join incident and issue resolution calls when required, ensuring efficient communication and follow-up.
Coordinate integration activities with external vendors and trading venues, planning dependencies and avoiding operational bottlenecks.
Participate in DR/BCP test planning and execution across venues and client systems.
Ensure all client interactions are handled with professionalism, accountability, and responsiveness.
Document system configurations, operational workflows, incident resolutions, and client-specific processes for knowledge sharing and audit purposes.


Quality, Accountability, Efficiency, and Compliance

Guarantee high standards of service delivery, ensuring all client environments are compliant, and efficient.
Maintain accountability for assigned clients, ensuring compliance with deadlines, SLAs, and company policies.
Uphold confidentiality of client configurations, operational data, and proprietary information.
Apply practices in change management, version control, and system maintenance in coordination with Development and DevOps.
Standardize and document recurring support procedures to increase efficiency and reduce risk.
Ensure that client-related changes and activities comply with regulatory, operational, and security standards.
Promote a culture of responsibility, professionalism, and continuous improvement within the technical account management function.
Provide regular updates and report activities to management.


Collaboration and Client Success

Collaborate closely with Product Owners, Developers, Quality Assurance, DevOps, and Application Management & Support teams to ensure seamless communication and problem resolution.
Translate client feedback and business needs into actionable improvements, feature requests, and roadmap priorities.
Support the prioritization of product roadmap items, ensuring internal and external alignment on strategic development.
Work with the Sales and Pre‑Sales teams to support client demonstrations, proof‑of‑concept sessions, and technical workshops.
Build and maintain trusted relationships with clients through proactive communication, transparency, and support delivery.
Ensure client satisfaction by maintaining stable, performant, and bug‑free operations.
Coordinate and facilitate regular client meetings for issue tracking, status reporting, and continuous relationship strengthening.
Represent the company with professionalism, empathy, and technical credibility in all client interactions.
Maintain clear and consistent communication channels across departments to ensure alignment on client priorities, escalations, and delivery expectations.


Leadership, Growth, and Continuous Improvement

Lead by example, demonstrating accountability, autonomy, and commitment to product quality and client success.
Share expertise, practices, and troubleshooting techniques with peers and junior team members.
Identify process improvement opportunities and propose innovative solutions to optimize efficiency and service delivery.
Be informed on emerging trends in trading technology, software deployment, and system operations.
Participate in internal improvement projects focused on scalability, reliability, and customer experience.
Contribute to the continuous refinement of support procedures, documentation standards, and client engagement models.
Demonstrate a continuous learning mindset and commitment to professional growth within trading technology and financial systems.



Competenze ed esperienza

BSC in Computer Science, Engineering or relevant field.
3+ years of professional experience in Technical Account Management, Application Support, or other client‑facing technical roles.
Proven experience in fintech, trading systems, or financial software environments preferred.
Strong technical understanding of software deployment, system configuration, networking, and application monitoring.
Familiarity with APIs, SQL databases, Linux/Windows environments, and incident management tools (e.g. JIRA, ServiceNow).
Understanding of trading workflows, market connectivity, and operational risk management principles.
Strong problem‑solving and analytical skills, with attention to detail and process efficiency.
Excellent communication and interpersonal skills, with a client‑first and service‑oriented mindset.
Demonstrated autonomy, accountability, and ability to perform effectively under pressure.
High commitment to deadlines, product quality, and service reliability.
Team‑oriented, professional, and collaborative approach.
Fluency in English and Italian (written and spoken).
Strong commitment to confidentiality, compliance, professionalism, and continuous learning.

Completa l'offerta

International work environment
10 days of working from home
Competitive salary
MBO

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