As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.In case a team is working at customers site one person needs to be the leader on site with the following responsibilities :The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex BusinessThe leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.ResponsibilitiesPreventative & corrective maintenance of Kardex systems & solutionsComplete jobs in a timely manner according to set quality standardsGenerate leadsAdministrative management tasks (reporting, personal spare parts inventory, etc.)On-call service to customersBasic Software troubleshootingUnderstand, promote and advise on Kardex Remstar products and servicesYour profileTraining / EducationGood general standard of educationMechanic / Electronic / Electrical degree / trainingCompTIA A+ of similar experienceProfessional ExperienceExperience in field customer serviceFamiliar with diagnostic methodsBasic computer skillsTechnical / mechanical / electronic experienceExperience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERPExperience in industrial communication (Field bus, Ethernet, etc.)Experience with onsite health and safety
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