OverviewSupport Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes.ResponsibilitiesProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Java, Python, or shell scripts, and AWS technologiesSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of support for one or more payment products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBasic Qualifications2+ years of software development, or 2+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience in UnixExperience scripting in modern programming languagesPreferred QualificationsKnowledge of web services, distributed systems, and web application developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSONOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Equal Opportunity Employer: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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