OverviewZadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.A chic and relaxed luxury.Purpose of the roleAs a Store Manager of our store in Milan and part of the retail team, you will play a key role in driving the brand’s growth in the local market. This position provides the opportunity to fully manage your store and team, while developing your skills in a dynamic environment surrounded by highly competent and determined professionals.Your ImpactBusiness & Client DevelopmentMonitor store performance and stay informed about market trends to drive results. Take ownership of the P&L, identify improvement opportunities, and collaborate with managers to implement action plans that achieve commercial goals. Establish a client-centric mindset to deliver an outstanding in-store experience and meet CRM objectives. Translate store objectives into daily targets, motivating and inspiring the team to reach them. Maintain a strong floor presence to support your team and act as a key link between the Head Office and the store.Brand AmbassadorEmbody company’s culture and values, serving as an ambassador for the brand. Ensure every client has an exceptional experience and handle delicate customer situations when necessary to maintain a high standard of service.Process ManagementGuarantee compliance with legal, regulatory, and internal processes. Oversee both front-of-house and back-of-house operations, ensuring efficient stock management and store planning. Drive the proper execution of all tasks related to the store’s digitalization initiatives.Team Leadership & DevelopmentEvaluate team performance to retain top talent and identify potential new recruits. Foster a positive and collaborative work environment that promotes team spirit. Regularly coach and support your team to help them develop the key skills needed for their roles, ensuring their growth and success, serving as an ambassador for the brand. Ensure every client has an exceptional experience and handle delicate customer situations when necessary to maintain a high standard of service.ProfileMinimum of 5 years in a management roleYou have a proven successful experience in selling Ready to Wear and Leather Goods in Fashion or in Luxury RetailExcellent interpersonal and effective communication skillsUndefined contract
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