Staff Customer Success Manager, Enterprise (Italian Speaker)
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About Us
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
We build industry-leading products and cultivate an exceptional company culture, guided by core values. We seek passionate individuals who thrive in collaborative environments and are eager to make an impact. If you’re excited about solving complex challenges in innovative ways, we’d love to connect with you.
What are we looking for?
We are expanding our Customer Success team and are looking for a relationship-driven professional with a technical background to manage our high-value, Italian-speaking Enterprise Customers (ACV $500k+).
You will be a strategic partner for our customers, managing complex challenges, creating impactful outcomes, and ensuring mutual success. If you enjoy working with cutting-edge technology and a collaborative team, we invite you to help our customers achieve outstanding success.
What will you do?

Manage post-sales relationships with 5-15 large customers, acting as their advocate within SentinelOne.
Collaborate with internal teams and customers to establish goals, onboarding plans, and success criteria.
Engage in regular customer interactions, including meetings, health checks, QBRs, and roadmap discussions.
Proactively identify and resolve obstacles to customer success and retention.
Maintain records of customer engagement within our Customer Success platform.
Travel 1-3 times per quarter as needed.
Work remotely from Italy.

What skills and knowledge should you bring?

Full professional fluency in Italian and English; Spanish fluency is a plus.
A customer-first mindset and passion for building trust-based relationships.
Experience managing large enterprise accounts (20,000+ employees).
Ability to manage customer expectations and deliver high satisfaction.
Strong technical skills to understand complex challenges and provide guidance.
Excellent communication skills tailored to diverse audiences.
Ability to collaborate across cultures with empathy and professionalism.
Attention to detail, analytical thinking, and a proactive attitude.
Ability to handle multiple priorities in a fast-paced environment.
Experience with Customer Success tools like Totango or Salesforce is a plus.
Background in cybersecurity or understanding security concepts is advantageous.

Why us?
Join SentinelOne’s Customer Success team, known for its innovative approach and high standards in customer engagement. We value ingenuity, diversity, and driving transformative outcomes for our clients. Our culture promotes autonomy, learning, and a shared mission to protect our customers.
We offer benefits including:

Restricted Stock Units (RSUs)
Private medical, accident, and life insurance
Flexible Time Off
Choice of high-end MacBook or Windows laptop and home office support
Volunteer and Wellness Days
Parental and grandparent leave
Mental health support via Employee Assistance Program
Access to LinkedIn Learning and Wellness Coach
Inclusion Networks and Mentorship programs

SentinelOne is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, or other protected characteristics.
Participates in the E-Verify Program for U.S. roles.
Employment details

Full-time
Other
Industry: Computer and Network Security

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