Sr. Consultant, Customer Experience, Tech & IndustryThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives.Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.Key ResponsibilitiesDesigning and implementing complex, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the TeamAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.Basic QualificationsBachelor’s degree required10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applicationsHands-on technical practitioner and individual contributorHands-on experience working on the design, development and deployment of contact center solutions at scalePreferred QualificationsComputer Science, Information Systems, or Engineering background preferred; Master’s degree desired10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environmentProfessional Services or Consulting experience in highly-visible customer-facing rolesFamiliarity with Amazon Connect capabilities, benefits, and required deployment skillsVisible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructureAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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