We are looking for an IT Service Manager with experience in coordinating technical teams and managing complex IT services. The role is key to ensuring service quality, performance monitoring, and smooth communication with stakeholders.
What you will do

Coordinate daily operations and technical team workflows
Plan, organize, and oversee service activities
Act as the main point of contact for stakeholders and governance teams
Monitor KPI/SLA and drive continuous improvement
Manage operational issues and the full resolution lifecycle
Analyze processes and introduce optimization methodologies
Prepare documentation and regular service reports
Support service strategy and prioritization

What we’re looking for

3+ years of experience in IT Service Management, Service Coordination, or Delivery
Knowledge of IT service management frameworks (ITIL® preferred; certification is a plus)
Strong skills in KPI/SLA governance and data analysis
Familiarity with automation/versioning tools (e.g., Ansible Tower, GitHub)
Excellent communication, organizational, and interpersonal skills
Problem-solving mindset and ability to work independently
Willingness to travel as needed

Seniority level
Middle–Senior
Contract
To be evaluated based on experience; freelance/independent contractor (P.IVA)
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Location
Sesto San Giovanni, Lombardy, Italy
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