Dematic is looking for a talented Senior Solution Development Engineer (Sorter Systems) with a specific focus on Crossbelt Sorter technology to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. This results-oriented role is key to success of Sorter projects globally, involving close collaboration with multiple stakeholders from understanding customer needs to proving onsite guidance and feedback for continuous improvement.
What we offer

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Key Responsibilities

Manage the service solution portfolio for Circular Sorter systems
Prepare quotations for modernization, obsolescence and system expansion projects
Support Customer Service activities and enhancements for sorter solutions
Develop project execution timelines and budgets, ensuring alignment with internal and external milestones
Analyze technical customer requirements and develop solution concepts in cooperation with relevant departments.
Prepare and implement customer workshops and technical presentations
Support the preparation of technical drawings and proposal documentation
Define specifications, request quotations, and support cost calculations
Provide technical support to sales teams and coordinate involved departments (estimating, layout, electrical, SW, purchasing, PM, simulation, installation, etc.)
Contribute to the development of new service offerings focused on efficiency, sustainability, and customer experience
Support to the long-term strategy for Customer Service portfolio development
Ensure compliance with company quality, safety, and process standards
Collaborate with global teams to standardize processes and promote best practices

Requirements

University degree in Industrial, Mechanical, Electrical or Automation Engineering with a focus on logistics (or equivalent qualification)
Minimum 5 years of experience in similar roles within industrial automation or intralogistics
In-depth knowledge of sorter system (Customer Service, R&D, Engineering, Installation, Commissioning) and maintenance strategies
Strong communication skills and ability to work effectively across functions and regions
Teamwork, adaptability, analytical thinking, and problem-solving skills
Leadership capability and experience coordinating cross-functional teams
Constructive conflict management, high level of personal responsibility and assertiveness
Willingness to travel nationally and internationally
Proficiency in written and spoken English (additional languages are a plus)

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