Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services, driven by our diverse, creative, and passionate people.
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.
Your Role & Responsibilities

Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
Orchestrate overall service/project delivery according to scope, budget, and milestones.
Support in de-escalations of critical customer situations in collaboration with MIM, SAP Customer Office, and Product Support.
Assist in customer release and maintenance activities.
Support customers throughout their lifecycle within SAP Enterprise, including technical requirements and problem management.
Coordinate with SAP stakeholders to ensure customer success.
Review account status and analyze the need for account transition based on growth.
Facilitate onboarding of associates with mandatory training documentation.
Enable continuous knowledge transfer and refresher sessions.

Qualifications & Experience

Minimum 5 years of technical expertise in SAP Basis, with hands-on experience in HANA database.
Experience in SAP Upgrade & Migration (OS / DB) is mandatory.
Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
Hands-on experience with cloud platforms (AWS, Azure, GCP).
Italian language proficiency at C2 or native level; English at B2 or above.
5-6 years of experience in multinational software/IT organizations.
Strong knowledge of SAP S/4HANA and cloud solutions.

Why Us

Work with a diverse, global team in a virtual-first environment.
Opportunities for growth, learning, and career development.
Comprehensive benefits and recognition programs.
A certified great place to work across multiple countries.

Equality & Opportunity
We are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, nationality, or other protected classifications, in accordance with applicable laws.
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