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Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences.
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world‑renowned La Scala opera house, the hotel inhabits four elegant 18th‑Century buildings in Milan’s most prestigious district. Guests discover exquisite dining in the two‑Michelin‑starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails is offered. The spa is the city’s most comprehensive, offering a holistic approach to rejuvenation with indoor swimming pool and six private treatment rooms.
About The Job
Based at the Mandarin Oriental, Milan within the Sales Department, the Sales Manager is responsible for overseeing the hotel’s Sales strategy and reports to the Sales Director.
Responsibilities

Ensure coverage of assigned markets, with a primary focus on the USA;
Meet and entertain all influential clients and ensure thorough follow‑up;
Organise and deliver familiarisation site inspection trips of the hotel for major clients;
Work closely with key contacts, seeking new business to meet financial targets in the annual sales plan;
Attend local and overseas trade shows, hotel and tourist association meetings to identify market opportunities;
Plan and, where appropriate, execute sales trips to key existing market areas and identify new potential market areas;
Assist in the formulation and implementation of sales & marketing strategies to maximise room revenues in the Middle Eastern market;
Collaborate with Mandarin Oriental Hotel Group Regional Sales Offices and third‑party organisations in assigned territories to maximise sales opportunities;
Promote other Mandarin Oriental properties whenever possible and effectively distribute sales leads;
Attend weekly departmental sales meetings;
Monitor sales activities of market competitors, build effective relationships and report at sales meetings.

Qualifications

Passionate about the luxury experience, building excellent rapport with clients, detail‑oriented, diligent and adaptable to changing priorities;
Excellent computer skills and well‑versed in all computer applications;
Capable of working well under stressful high‑pressure situations while maintaining composure and objectivity;
Excellent organisational skills and ability to work in a dynamic, fast‑changing environment;
Established network of connections;
Excellent business negotiation and customer‑relationship management skills;
Available to travel abroad;
Minimum 5 years of experience working in a 5‑star hotel environment within Sales;
High knowledge of Italian and English.

Benefits

Learning & Development – unique programmes for various career stages;
MOstay – complimentary nights and attractive rates at all Mandarin Oriental properties;
Health & Colleague Wellness – work‑life balance programmes and health benefits;
Competitive salary, wages and a comprehensive benefits package;
Meals available at the Employee Restaurant;
Complimentary dry cleaning for business clothes.

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Seniority level

Mid‑Senior level

Employment type

Temporary

Job function

Sales and Business Development

Industries

Hospitality

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