OverviewThe Regional Coordinator for a region will work as part of a new team to represent ATC at customers’ sites and with local vendors. By being a physical and visible presence, the coordinator will ensure the highest standards of customer service are achieved and maintained at customer collection and delivery points. The coordinator will enable ATC’s relationships with customers to be strengthened and open up new opportunities for mutual business. The Regional Coordinator will act as ATC’s point of contact at customers’ sites, creating a frictionless channel of communications by being a ‘go to’ person. The coordinator will manage the delivery of ATC’s service levels for our clients and with our vendors. Working in partnership with ATC’s Management and the Planning Team, the RC will monitor the performance of partners and sub-contractors to ensure they are aligned with the needs of our clients, to ensure that all expectations are consistently and professionally achieved.The Regional Coordinator will report to the Data Centre Project Manager and work closely with the Senior Management and Planning Team. The coordinator will represent ATC’s best interests at all times, acting as the eyes and ears for ATC while at the same time maintaining and improving customers’ relationships. To be a strong pro-active physical presence with customers on their sites, gaining the trust of customers through direct engagement. Being accessible to customers and building a strong rapport with them. Reporting on vendor performance and in conjunction with ATC Planning Team suggesting improvements to overall customer experience. Proactively being one step ahead of any potential issues that may arise and advising on solutions.ResponsibilitiesCUSTOMER RELATIONSHIP MANAGEMENTAct as a point of contact for customers and vendors in the region and develop trusted relationship with all of themBe accessible to customer(s), providing feedback on all inquiries using open and timely communicationsOn a daily basis interact with ATC’s management on all aspects of customer relationships in the region.Alerting ATC Management of any issues or changes in customer requirements and suggest improvements if applicableActively seek customers feedback so we can learn and grow together, and also enjoy in their satisfactionOPERATIONALAs we are working at customers sites physical presence of ATC’s representative is something we are depending on, for deliveries and / or collectionsEnsuring that all H&S and security protocols are followed, also please alert if changes occur and confirm all customer procedures have been adhered to.Update / contact customers, partners and ATC’s Planning team with the status of collections and / or deliveries ETA’s, Arrival conformations, site departuresProviding feedback on the performance of personnel provided by ATC’s vendors.Reporting and liaising on KPIs with ATC’s managementEnsuring customers’ SLAs and SOPs are understood and communicated to vendors and ATC’s Planning TeamContinually documenting and updating all customer / sub-contractor contact detailsOn occasion may be required to visit / attend other European sites, and please advise if anything can be implemented from Region that you representAs we empower learning and development, from time to time you’ll be asked to perform other duties or participate in projects in line with your skills, experience, competencies, or possible areas you want to learnRequirementsA full driving licence is required, covering commercial vehicles up to 3,500kgs.Excellent command of EnglishAble to deal with changing priorities and deadlines but don’t push productivity over the quality of serviceBeing experienced in IT cabling work and reading floor drawing plans is a big plus but if not we’ll provide additional trainingA problem-solving attitude is always acceptableBenefitsThe remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following :Competitive market salaryPerformance-based bonusCompany pension planSports & social clubHybrid working environmentOpportunities for continuing professional development will also be provided.
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