Join to apply for the Quotations & Operations Agent role at TUI
We are seeking digital experienced and helpful individuals like you to join our diverse team of Quotations & Operations Agent in Italy (Sorrento).
You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation. So if you have the right to work in Italy and speak Italian and English, keep on reading!
About Our Offer

Starts at 25,000€ gross per year.
1–2 days off per week.
40 working hours per week.
Pay for all training days plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
Involvement with charity and sustainability initiatives like the TUI Care Foundation, and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Seasonal or permanent contracts with growth opportunities tailored to your unique skills and expertise.

About The Job

Quoting and booking requests from FIT, tailor‑made, and Group clients.
Create proposals for clients where we don’t have inventory and follow up on them.
Try to increase conversation ratio and margins.
Proactive communication with B2B team/Supply to ensure the best proposal.
Filter requests following organization guidelines.
Oversee and manage hotel and land service reservations for groups and individuals.
Ensure last‑minute operational changes and/or reservations.
Ensure all reservations are managed in detail and suppliers receive them on time.
Load all reservations correctly into the system.
Send all needed documents (final details and vouchers) to clients.
Send proforma invoice to clients in advance when pre‑payment is required.
Monitor pre‑payments of both clients and suppliers.
Solve daily operational issues.
Assist clients on the spot through the emergency line.
Re‑check all reservations day by day.
Monitor booking positions for groups and send weekly updates to hotels.

About You

Excellent communication skills, both verbal and written, in English and Italian. Other European languages advantageous.
Great organizational skills and ability to work in a fast‑paced environment.
Experience in the leisure and Italian tourism industry.
Able to work flexibly, including different shifts Monday–Sunday.
Able to solve problems independently and embrace our digital culture.
Easily adapt to working changes and quickly learn new skills.
Collaborative and great team player.
Ability to prioritize day‑by‑day workload.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Seniority level

Associate

Employment type

Contract

Job function

Management and Manufacturing
Industries: Travel Arrangements, Hospitality, and Retail

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