Quality Assurance Manager, Amazon Music, Amazon Music Customer Experience
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad‑free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
Key Job Responsibilities

Understanding how all elements of the Amazon Music Mobile Experience and Voice Experience work together and developing QA approaches that fit the overall strategy.
Managing and developing an elite team of QA engineers.
Working with business and development teams to understand product vision and requirements.
Developing test strategies and creating appropriate test harnesses as well as pragmatic testing approaches.
Driving testing methodology and tools to support agile development lifecycles.
Overseeing the development and execution of test plans and monitoring and reporting on test execution.

Basic Qualifications

6+ years of quality assurance engineering experience
3+ years of quality assurance teams management experience (manual and automation testers)
Experience testing web technologies and back‑end services
Experience identifying and reviewing test plans, test cases and testing results with a strong QA background
Fluency in English

Preferred Qualifications

Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
Experience transforming QA programs from manual to automation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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