Get AI-powered advice on this job and more exclusive features.Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology, Molecular Diagnostics, Chromatography and Rapid Test in order to join the Sales & Marketing Team is looking for a Product Specialist.ResponsibilitiesInstallation and demonstration of Chromatography/LC-MS/MS products at client premisesLaboratory activities (on-site and in-field) and data processing to support product applications in pre- and post-sales phasesMarket and competition analysis to evaluate new productsHandling of hotline, customer service mailbox, and complaints according to internal proceduresCustomer management to ensure complete satisfaction through on-site pre- and post-sales technical support (including installations), troubleshooting, training, and remote follow-upDrafting and management of official communications to customers regarding the productsAnalysis of technical requirements in tenders, identification of products to be offered and related technical documentation, and, if necessary, drafting of customized marketing materialAttendance at national and international congresses, scientific events, and participation in workshopsRequirementsAt least 2–3 years of experience in a similar role, preferably within the IVD sectorKnowledge of LC-MS/MS (Liquid Chromatography–Mass Spectrometry), Chromatography–Mass Spectrometry, GC (Gas Chromatography), or HPLC (High Performance Liquid Chromatography)Excellent knowledge of EnglishStrong communication and interpersonal skillsResults orientation, proactivity, entrepreneurial mindset, and teamwork skillsWillingness to travel on businessLocationMilan (MM1 Bisceglie). Willingness to travel on business.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer Service, Product Management, and SalesIndustriesMedical Equipment Manufacturing, Biotechnology Research, and Measuring and Control Instrument Manufacturing
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