OverviewProcess Control Specialist (PCS) / Logistics Analyst, European Central Flow Team (ECFT). Shape the future of global e-commerce by orchestrating millions of daily orders and innovating advanced fulfilment solutions within Amazon's European network. You will be the primary escalation point for warehouses and the critical link between orders and Amazon Associates, ensuring seamless fulfilment operations across Fulfilment Centres (FCs) around the world.You’ll drive Europe-wide workflow planning, risk mitigation, and cost and capacity management. Collaborating with FC partners, you’ll identify and rectify workflow variances and manage the journey of millions of customer orders from checkout to shipment. The onboarding process equips you with essential knowledge, and the matrix structure supports delivery, innovation, and growth. We’re seeking problem-solvers with a keen eye for optimization, meticulous attention to detail, and strong cross-functional communication. Your curiosity will help you understand the systems that power fulfilment and their interdependencies. Join us to help shape the future of e-commerce fulfilment at Amazon.Key responsibilitiesMaster Amazon\'s proprietary flow management tools and processes, serving as the go-to interface for FC operations.Innovate and implement metrics, analyze data to uncover optimization opportunities, and design scalable, standardized solutions.Cultivate cross-functional partnerships and translate complex concepts into accessible insights for stakeholders at all levels.Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs.Teach peers and customers through knowledge-sharing initiatives, developing and delivering training programs to elevate team capabilities and operational excellence.A day in the lifeIn our European Central Flow Team offices in Barcelona, you\'ll optimize operations in Fulfilment Centres across Europe. Here\'s what to expect:Start of ShiftBegin with a shift handover, understanding the current network status, forecasted volumes and capacities, and potential events impacting forecasts.Catch up with on-site teams to align on priorities and review key metrics and operational highlights.Throughout Your ShiftCoordinate with operations teams across Europe in a collaborative environment.Create data-driven plans using in-house tools.Fine-tune staffing strategies to optimize workflow.Lead real-time decisions to keep the network flowing smoothly.Make strategic adjustments as new information arrives and maintain clear stakeholder communication.End of ShiftShare insights and report key performance metrics, noting potential impacts on the upcoming shift.Provide updates and recommendations to stakeholders.We value problem-solving excellence and collaboration. You\'ll expand your career through roles that go beyond day-to-day execution, including guiding processes, training colleagues, and performing in-depth analyses to develop a diverse skill set.What makes this role specialSupportive, inclusive and diverse team culture.Clear career progression and access to internal Amazon promotions.Opportunity to lead innovative projects and mentor peers as you develop expertise.Work-life balance with flexible schedule options. Our 8-hour workdays start in a Thursday-to-Monday cohort, with options to shift to a Monday-to-Friday or Saturday-to-Wednesday pattern, plus rotating (6:00-14:00 / 14:00-22:00) or permanent night shifts (22:00-6:00) as business needs evolve.About the teamThe European Central Flow Team (ECFT) is a vital component of PE, driving 24/7 FC capacity, risk, and workflow management. We focus on real-time responsiveness and resource planning to keep customer promises and ensure on-time delivery, continuously innovating and standardizing across the FC network.Why join ECFT?We optimize operations and reinvent fulfilment by collaborating with multiple stakeholder teams to identify high-impact opportunities. ECFT has pioneered FC optimization, developing metrics and collecting data to uncover efficiency opportunities. We integrate hard data with frontline insights to drive innovations, standardize efforts, and increase availability, delivery speed, reduce defects, and minimize cost-to-serve across the FC network. Join ECFT to help optimize Amazon\'s global fulfilment operations and deliver smiles to millions of customers while tackling complex logistics challenges.BASIC QUALIFICATIONSYou are proficient in English (European Framework level B2).You have strong communication skills across multiple stakeholder groups.You are a problem solver who is comfortable working with data to make critical decisions.PREFERRED QUALIFICATIONSYou are proficient in English (European Framework level B2), enabling clear communication across channels.You can simplify and convey intricate ideas to diverse audiences.You exhibit a bias for action, can work independently to triage issues, and exercise sound judgment on escalation needs.You are detail-oriented, comfortable with data-driven decision-making, and capable of influencing multiple stakeholders.Amazon is an equal opportunities employer. We value a diverse workforce and make recruiting decisions based on experience and skills. Protecting your privacy and data is a priority. Please consult our privacy notice to understand how we collect, use, and transfer candidate data. If you require accommodations during the application or interview process, please contact your Recruiting Partner. We do not discriminate on protected veteran status, disability, or other legally protected status.
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