Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
JOB SUMMARY
For the peak season (mid-October 2025 to the end of January 2026), we are looking for Client Advisors to be hired on a temporary contract. A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA’s region, managing also the cross-functional interactions with stores located in EMEA and corporate departments ensuring a personalized client experience.
RESPONSIBILITIES

Embrace a culture that puts the client experience first and foremost
Execute strategies that drive client retention and engagement
Maximize use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp
Adopt an authentic approach to clienteling and build long‑term relationships with clients by personalizing the client experience at every touchpoint
Respond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
Seize opportunities to sell, cross‑sell or upsell products when they arise
Assist clients with all post‑sale inquiries including delivery, returns, repairs, and refunds
Work to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessions
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Partner with Client Service Team Leader to escalate incidents as appropriate
Partner with Store Operations in supporting the management of client queries, including complaints, requests for post‑sale assistance, availability and other merchandising requests
Frequently attend educational seminars to improve knowledge and performance level
Understand and strive to meet or exceed call‑center metrics while providing excellent consistent Client Service
Be the voice of our Group’s Client Service team, by providing a high level of luxury service

REQUIREMENTS

Passion to connect with clients and cultivate personalized relationships to drive sales
Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask inquisitive questions and diffuse tense situations
Strong time management and decision‑making skills
Adaptability and accountability
Fluency in English, French and Italian is mandatory.

5/7 including Saturdays and Sundays on a rotating basis. Shifts: 09:00–18:00 or 11:00–20:00
Temporary contract
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.
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