OverviewWe are looking for a passionate and detail-oriented Consumer Knowledge Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy. You will play a key role in transforming customer data into actionable insights, supporting strategic decision-making across the organization.Your ImpactAs a Consumer Knowledge Specialist, you will play a pivotal role in shaping customer-centric strategies by turning complex data into clear, actionable insights that drive business growth and enhance decision-making across the organization.ResponsibilitiesConduct in-depth analyses of customer behavior, preferences, and purchasing patterns, translating findings into strategic insightsLead the delivery of weekly and monthly client performance KPIs across channels and regions, using both ad hoc SQL extractions and available dashboardsCollaborate cross-functionally on projects related to customer segmentation and analytical modelingEnsure consistency and reliability of customer KPIs and insights shared with stakeholders across functionsSupport the enhancement of existing analytical tools and the design of new views to monitor customer performance over timeQualificationsMinimum of 3 years of experience in data analysis, CRM, or customer insights rolesSolid knowledge of SQL for data extraction and analysis. Familiarity with Google Cloud Platform/ BigQuery and other programming languages (Python, R, C) are a plusProficient with Microsoft Office Suite, including excellent knowledge in Microsoft ExcelStrong analytical mindset with attention to detail and problem-solving skillsExcellent communication skills and ability to explain complex data in simple termsFluent in Italian and EnglishPreferred ProfileA determined, agile, curious, engaging and creative approach to workHighly organized and able to manage multiple tasks simultaneouslyExperience in a mid-to-large sized company and cross-team collaborationAbility to build meaningful relations across multiple departments, with a strong focus on teamworkHow To ApplyTo apply for this position, follow directions through this posting or visit our website and submit your application through our Careers WebsiteWhen applying, please attach your CV and any other relevant supporting documentsMoncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Advertising ServicesWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr