RINA is currently recruiting for a Mediterranean and Africa Marine Business Support Advisor to join its office in Cagliari, Italy within the Mediterranean and Africa Marine Division.
Mission
The Business Support Advisor focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices and plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
1. Customer Data Management (if needed)

Create and maintain accurate customer records in the database.
Ensure that customer information is up-to-date and complete.
Handle customer inquiries related to account information and updates.

2. Offer Management

Collaborate with business development teams to insert offer in the internal system
Provide customer with complete and accurate offer documents

3. Contract and Customer Order Processing

Manage and update contract, ensuring accuracy and completeness.
Receive and process customer orders, ensuring accuracy and completeness.
Coordinate with relevant departments to fulfill orders in a timely manner.
Update customers on order status and expected delivery dates.

4. Invoicing (if needed)

Generate and issue invoices to customers based on sales orders or service agreements.
Verify the accuracy of invoice details, including pricing and quantities.
Handle invoice-related inquiries and discrepancies.

5. Payment Processing (if needed)

Monitor and track customer payments.
Coordinate with the finance department to ensure timely and accurate payment processing.
Address payment-related inquiries and issues.

6. Timesheet Management (if needed)

Remind technical staff to submit accurate and timely timesheets for each project.
Ensure timesheets are completed in accordance with company policies and client requirements.

7. Customer Communication

Communicate with customers to provide information about products, services, and order status.
Respond to customer inquiries and resolve issues promptly and professionally.
Send out communication regarding invoices, payment reminders, and other relevant updates.

8. Problem Resolution

Identify and address customer concerns, working collaboratively with other departments as needed.
Investigate and resolve billing discrepancies or disputes.
Ensure a high level of customer satisfaction through effective problem resolution.

9. Compliance and Documentation

Ensure compliance with company policies and procedures in customer interactions.
Maintain accurate and organized records of customer communications, transactions, and invoices.

Education
High School Diploma / GED in Business Administration Finance ManagementBachelor’s Degree in Economics
Qualifications

Fluency in English is a must
Proficiency in administrative and data analysis, with strong problem-solving skills
Strong organizational skills and attention to detail
Ability to work collaboratively in a team and to adapt to new environments
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders
While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage
Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers
Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools

Competencies

CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.We are also compliant to the Italian Law n. 68 / 99.
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