Manager, Account Management, Retail Business Services (RBS)
Job ID: 3060712 | Amazon Japan G.K. - A43
About Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Key job responsibilities
Role overview and focus areas

Contribute to goal setting for your team to align with organizational goals.
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
Manage and deliver against complex goals where strategy is not defined. Make trade-offs between short-term seller needs and longer-term strategic investment.
Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover opportunities.

Relationship Management

Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Monitor seller satisfaction survey results to investigate feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

Process Excellence

Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners' experience with Amazon.
Identify, optimize, and scale improvements that benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.

Leadership

Manage a team of Account Managers (8-10 direct reports).
Act as a thought leader in defining success criteria and understand business needs of sellers in a changing environment. Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management, Finance, Global Account Management, and Central Support to align programs and drive growth.
Manage recruiting and hiring across the direct team and broader organization. Coach, mentor, and develop your team.

A day in the life
Responsibilities include: managing a team of Managers, prioritizing strategic initiatives, and providing escalation support as needed. Success will be measured by the performance of internal teams on input metrics and impact of vendors on the customer experience. Lead end-to-end goal setting aligned with organizational goals, build relationships with stakeholders, and act as a thought leader in defining success criteria for Selling Partners.
Basic Qualifications

Bachelor's degree
Experience using analytical, account management, and productivity tools such as Oracle BI, Salesforce, Tableau, or similar
Experience influencing internal and external stakeholders
Experience analyzing data and best practices to assess performance drivers
5+ years of team management experience
Excellent Japanese listening, speaking, reading, and writing skills, as well as business English proficiency

Preferred Qualifications

Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
6+ years of hiring and retaining digital advertising teams experience
Experience with annual brand and media planning

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Location: USA, GA, Virtual Location - Georgia
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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