Junior Customer Service Specialist - Fixed-term 12-months
At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.
If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.
#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
THE MISSION
We are looking for a Junior Customer Service Specialist to help us keep growing. This is a 12-month fixed-term position based in Milan, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy.
WHAT YOU WILL DO
Communicate with customers via telephone, email, online chat, or social mediaBe a point of reference for the first level agents in case of needDocument personal information to create, update, or adjust customer accounts following strict guidelinesListen attentively to questions and concerns and respond promptly with a resolution according to company guidelinesIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsInteract with the different departments on behalf of the customersTake the extra mile to engage customers
WHO WE ARE LOOKING FOR
Familiarity with CRM systems and practicesMinimum of two years Customer service experience or the equivalent experience.Availability to work in shiftsNative or near-native proficiency in Italian (C1-C2)Work proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plusCustomer orientation and ability to adapt/respond to different types of charactersExcellent verbal and written communication skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaProficiency with basic computer applications, such as Microsoft Windows, Word, and ExcelLegal working status in Italy (no sponsorship)
WHY YOU SHOULD JOIN SCALAPAY
A compensation package based on skills and experience - the yearly salary band we have for this position is an Overall Total Earning between 23’000€ and 26’000€International environment with significant challenges to be met every dayLots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiencesPersonalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
OUR HIRING PROCESS
1) A quick chat with one of our Talent Acquisition team member2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation3) A business case4) A final chat with Simone, our CEO
Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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