OverviewItalian-speaking Customer Support Agent - Lisbon, Portugal with Relocation. We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customers’ inquiries via phone, email, or chatTroubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)Document all actions taken and escalate complex issues as neededMaintain high customer service standards with empathy and attention to detailRequirementsLanguage Requirements: Italian (native) and English (B2)Experience: Senior or Junior level (Experience in customer support is a plus)Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathyTechnical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilitiesLocationOn-site in Lisbon, PortugalSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesInternet Publishing
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