Italian Customer Support Agent | Courier Services - Work In Greece - RelocationJoin Mercier Consultancy MD as an Italian Customer Support Agent specializing in courier services, with relocation to Greece.Base Pay RangePay varies based on experience. Please discuss details with your recruiter.Key ResponsibilitiesDeliver exceptional customer support to Italian‑speaking clients through phone, email, and live chatAssist customers with inquiries related to courier services, including shipping options, tracking information, and service policiesManage and resolve customer complaints and issues effectively, ensuring high levels of satisfactionDocument all interactions with customers in our CRM system, maintaining accurate records for future referenceCollaborate with logistics and operations teams to provide comprehensive solutions to customer issuesStay updated on the latest company services, shipping rates, and industry trends to offer informed assistanceRequirementsFluency in Italian (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer support, particularly in the courier or logistics sector, is preferredStrong communication and problem‑solving skills to effectively engage with customersExcellent organizational abilities to manage multiple customer requests efficientlyFamiliarity with CRM software and customer service tools is advantageousA willingness to relocate to Greece for this positionA commitment to providing exceptional customer service and supportBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance Bonus2 Extra Salaries Per YearFully Paid TrainingHealth InsuranceAnd Much MoreSeniority LevelEntry levelEmployment TypeFull‑timeJob FunctionCustomer ServiceIndustryIT Services and IT Consulting
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