Social network you want to login/join with:Head of Service Repairs, Eastern Europe & Mediterranean, Nicosia, Sicilycol-narrow-leftClient:312 KONE IsraelLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:c4df7cc6e476Job Views:4Posted:29.06.2025Expiry Date:13.08.2025col-wideJob Description:We are seeking an experienced and strategic leader to join our organization as Head of Service Repairs for the Eastern Europe & Mediterranean (EEM) region. In this pivotal role, you will be responsible for developing and implementing comprehensive service strategies across 16 frontline operations within the region. The primary objective is to enhance service offerings, drive transformational change, and create innovative solutions that deliver cost-effective, consistent, and reliable maintenance services to our customers.Key Responsibilities:Analyze market data to develop and implement effective service growth strategies across the EEM regionAccelerate digital strategy implementation and process automation to improve operational efficiencyDrive sales performance improvement for service repairs throughout the regionDevelop and implement a proactive approach to secure NEB (New Equipment Business) conversions, ensuring zero conversions are lostLead efforts to secure and extend the existing maintenance portfolio, optimizing pricing and profitability of customer accountsCreate targeted sales campaigns that effectively leverage customer data and repair historyBuild commercial models focused on proactive lead generationDevelop and enhance sales support tools and lead generation systemsShape pricing strategy and ensure profitability across the regional Service sectorDesign and lead sales campaigns that leverage customer collaboration history and service dataBuild commercial models focused on proactive lead generationDevelop tools and solutions that support sales and lead generation effortsBuild and implement strategies focused on growing service sales and enhancing customer experienceChampion preventive maintenance as a key factor in driving customer satisfactionDrive transformational initiatives that enhance service delivery capabilitiesCreate collaboration frameworks to optimize cross-functional efforts in serving our customersRequirements:5+ years of experience in service operations management, systems, or related technical fieldProven track record of developing and implementing successful service strategiesExperience managing teams across multiple locations or countriesStrong skills in market analysis and data-driven strategy creationSolid understanding of pricing, customer lifecycle, and lead generation modelsAbility to manage cross-functional projects and align different teams toward a common goalPassion for innovation, automation, and digital transformationFluent English – both written and spoken – is required to operate in an international environmentWhat We Offer:A role with real impact on the development of a core business areaAn international and dynamic working environment
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