We are looking for an enthusiastic and outgoing front office staff ready to plunge into an overwhelming experience of glamour, entertainment and very strong commitment.
The successful person will furnish clients with above‑and‑beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement. We are after a humble team player who is willing to grow and thinks outside of the box.
Responsibilities

Ensure and provide flawless, upscale, professional and high‑class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquiries
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of guests
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to guests
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
Promote all amenities, conveniences and programs offered
Ensure smooth processing of payments and accounting operations
Comply with all required standards, laws and regulations.

Requirements

3+ years of experience in Front office
Previous experience in other sectors of hospitality
Adequate knowledge of personalized services principles and processes
Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
Familiarity with industry’s latest trends
Hands on experience with front office management software
Proficiency in English and Italian, multilingualism will be considered an asset
Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
BS degree in hospitality management, business administration or related field will be considered an asset
Valid Italian driving licence

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative
Hospitality

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