OverviewSalary: £26,500Position Type: PermanentContract Type: Full timeHours: 40 hours per weekLocation: Network Rail, Bletchley Super Depot, 3 Lamb Sidings, Water Eaton Road, Bletchley, Buckinghamshire, England, MK2 3BFWe are looking for a Workplace Facilities Coordinator, to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.ResponsibilitiesAct as the customer facing representative for facilities services and provide a single point of contact for building users.Bind together the various facilities services to create a unified service delivery experience.Set consistently high standards across the allocated area and share best practices with the team to meet and exceed customer needs.Work in a team that communicates regularly and keeps each other updated on all areas within the business.Maintain a tidy and clean appearance across the floor, at desks, collaboration spaces and breakout areas; report issues to floor leads/Client.Be the first point of contact for facilities management related issues and log calls on behalf of building occupants, directing them to the correct department.Have regular communication and monthly meetings with each Floor Lead to discuss issues, queries and outstanding works; log and chase work orders on behalf of the client.Maintain a visible presence on the floor, check shared areas are kept clean and tidy, and proactively assist building occupants.Play an active role during Fire Emergencies in line with building procedures.Qualifications and SkillsProven experience in a strong customer service environment with high-quality interpersonal skills.Excellent written and spoken communication skills for individuals and groups.Self-disciplined with the ability to work on own initiative and make decisions without routine referral to the line manager.Experience using CAFM systems (logging jobs, running reports, raising purchase orders, etc.).Flexible and adaptable with good problem-solving skills and the ability to handle conflict positively.Attention to detail with a methodical and organized approach.Computer literacy and proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook); ability to support printing and audio-visual solutions.Health and Safety qualification (e.g., IOSH) is desirable.
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