Contract
The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.
Hosts can be deployed in a variety of settings and the focus of the role will vary slightly dependent upon the environment.
This is a contract role from 18th Feb to 23rd Feb 2026.
Key Responsibilities

Deliver an exceptional hospitality experience to the clients’ guests
Understand guest touch points and provide a friendly and welcoming meet and greet service
Be the first point of contact and greet guests on arrival
Manage and organise guest groups to ensure they are in the right place at the right time
Accompany guests throughout their journey and deal effectively with any issues or problems that arise to make the experience smooth and enjoyable
Provide information and assistance to guests at all stages of the programme
Deliver outstanding customer service and create an environment that is friendly, fun and guest‑focused
Co‑ordinate guest departures as their experience draws to a close

Specific Responsibilities whilst working in the following environments
Airport

Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service
Act as the last point of contact for guest departures
Manage guest lists
Ensure a smooth transition through the airport and hand guests over to the transport host teams
Man the Hospitality Desk to check in guests to the hotel/hospitality programme and provide information and assistance relating to the local area and their specific programme
Enrich the overall guest experience while in the hotel

Hospitality Venue

Meet and greet guests in a friendly and welcoming manner
Ensure the venue is immaculately presented
Provide assistance to the venue teams as needed
Support F&B/Lounge team on elements of F&B within the Lounge

Event /Coach

Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle) or at venues
Accompany assigned guests on a daily basis throughout their programme
Manage guest lists
Meet and greet guests in a friendly and welcoming manner
Provide information and assistance to guests as required
Ensure a smooth transition to other host teams on arrival at the destination

Venue/Showcasing

Manage and organise the safe and efficient flow of guests through the venue
Manage queue and crowd issues in a safe manner
Provide information and assistance to guests as required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise

Fluent in Italian and English
Experience using smartphones/tablets
Highly effective communication and interpersonal skills
Confidence to manage and engage with groups of people in a variety of settings
Ability to think on your feet and resolve problems calmly and efficiently
A desire to deliver the very best levels of customer service
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing, well organised
Willing to roll sleeves up and get involved
Team player
Self‑motivate

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

First nameLast nameAddressCountryEmailPhoneCurrent companyResume / CVDo you currently live in Milan?Do you hold the right to work in Italy?Are you bilingual in Italian and English?What are your current salary expectations?
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