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Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you're proud of, whether that's your passion for making a difference, focus on others' well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community. In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people's wellness as much as you do. Because at Norgine, we transform lives with innovative healthcare solutions. We have an exciting opportunity for a EU South Regional Training Manager to join Norgine. The core responsibilities of the of Regional Training Manager: As part of the Rx Global Field Force Excellence team (Commercial Operations), the Regional Training Manager will play a pivotal role in accelerating the Rx business transformation towards customer-focused, customer-first execution. The Regional Training Manager will lead field learning & development across the region, with a focus on employee development, business impact, enhancing local capabilities, advising leaders, and supporting with the design, execution and optimisation of learning & development content, plans, and pathways. Reporting to the Associate Director Field Force Effectiveness, with a close working relationship with local Heads of Commercial and other local leaders for the region, (specialty care and paediatric oncology), the Regional Training Manager will collaborate with local and global functions to ensure global capabilities, trainings, frameworks, and learning cultures are embedded locally to best serve our employees, our customers, and our brands. If you want a multi-dimensional 3D career in a leading and exciting healthcare organization, join us.
Requirements
The Regional Training Manager is responsible for developing, executing, and sustaining impactful training programs and continuous learning for sales representatives, sales leaders, and other customer-facing roles across the region in conjunction with multiple local Regional Operating Companies (ROCs). This role ensures consistent adoption of Norgine's In-Call Effectiveness (ICE) Model; Key Account Management (KAM); ongoing learning and development of Product & Scientific Knowledge; soft-skill growth; and the adoption of Omnichannel - with the overarching aim of enhancing commercial capabilities, and driving excellence in customer engagement.
Key Responsibilities
In-Call Effectiveness (ICE) & Key Account Management (KAM)

Embed the Norgine ICE and KAM models through strategic use of internal expertise and resource, and where necessary external learning partners
Design, and where required facilitate, in-field coaching and role-play scenarios to reinforce learning and boost confidence
Champion digital learning and omnichannel engagement strategies. Ensure content is optimized for digital formats and supports both pure face-to-face and hybrid-remote field force models
Develop and help deliver impactful training sessions focused on essential customer engagement capabilities either in-person or remotely; covering all engagement channels

Develop & Lead the continuous Field learning & development framework

Help develop the overall field learning framework - bringing best practice approaches and new thinking to content development, content learning and application through different learning environments
Ensure Product and Scientific knowledge is understood, applied and adopted to a high standard
Support the adoption and implementation of Omnichannel in customer interactions
Ensure local buy-in to Global guidance and initiatives, working collaboratively across the organization to deliver impact that serves local needs

Field Force Excellence Training Academy

Help develop, create content for, and improve, the new Field Force Excellence Training Academy - championing its development, adoption, and evolution
Develop and own the Commercial related onboarding pathway on behalf of ROCs, to support them with their onboarding journeys for new hires, incorporating structured training, assessments, and validation milestones; working in conjunction with Global Product & Brand Leaders.
Lead engaging product knowledge workshops and trainings, and support ROCs with timely validation across the sales force
Run capability diagnostics to identify development needs across customer-facing teams
Maintain structured training calendars and Academy learning content, ensuring timely execution of all learning initiatives, which will primarily be delivered by local stakeholders
Track training participation, skill application, and behavioural change using performance monitoring tools

Lead ROCs on best practice execution of Field learning and development

Partner with Sales Leaders across ROCs to prioritize learning and development that is needs based to create maximum impact; referencing Norgine's Competency Framework and Training Needs Analysis reports
Coach-the-coach with Sales Leaders and District Managers, to provide support and guidance for them to enhance their own leadership capabilities and their onward coaching cascade
Accompany Sales Managers on occasional field visits to observe selling behaviours, capabilities and provide actionable feedback either for their team, or for onward content development
Support ROCs measure their training impact using performance data, feedback loops, and skill evaluations
Engage in national cycle and regional meeting preparation, and where required support role-play exercises to ensure team readiness
Guide Sales Managers in performance coaching, data-driven planning, and execution excellence

Global-Local Partnerships and Enablement

Collaborate with Global Product Strategy, ROCs, Commercial Operations, Medical Affairs, Compliance L&D, and other functions to align training with strategic goals
Input into design for specialized training for MSLs, Brand Managers, and others focused on impactful communication and scientific engagement
Support product launches or localized needs with tailored training content and delivery plans
Ensure Compliance with Norgine's code of practice and SOPs; ensuring local regulatory compliance with local laws, codes of practice and GDPR are adhered to at all times.
Carry out other required activities and duties as required by the business

Desired candidate

Fluent in English, plus at least one other business language
Demonstratable experience in sales training, field coaching, or commercial excellence related roles
Strong understanding of Pharmaceutical sales processes, performance metrics, market differences, and typical Pharma success factors
Excellent communication, facilitation, and interpersonal skills
Proficient with technology: From PowerPoint, LMS systems, to Veeva CRM/ CLM
Self-starter with the ability to contribute into strategic decision making
Ideally from a sales background with managerial progression
Ability to travel (20-40%)

Benefits
Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.
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