Eleventy World S.r.l. is a leading Italian fashion retail company, specializing in the production and distribution of high-quality luxury apparel and accessories. With a strong focus on contemporary elegance, Eleventy stands out for its made-in-Italy, artisanal approach and its ability to combine tradition and innovation. The company operates globally with a network of boutiques, partners, and distributors, ensuring an exclusive and tailored service to its customers.
Over the last year Eleventy has significantly expanded its presence online, both on social media channels, and through different sales channels (indirect and direct, www.eleventymilano.it).
This is a fantastic opportunity for a highly experienced and proactive professional, with a strong track record in ecommerce management and a refined passion for the digital evolution of luxury fashion.
This position is based in Milan (M1 San Babila stop), with a traditional full on-site set-up. The role reports directly to the Ecommerce Director, involves maximum collaboration within the Digital Team, works closely with other internal functional teams, and cooperates with external counterparts. The role will also be supported by a junior resource for operational execution, while the Ecommerce Manager retains full accountability for ensuring quality, accuracy, and results.
Key Accountabilities (ownership & oversight)

Oversee product data and digital asset management, ensuring quality, completeness, and timely upload
Supervise ecommerce content creation and updates, granting brand consistency and luxury aesthetic standards
Oversee merchandising operations, including commercial calendar planning, cross/upselling setup, and in-collection product sorting
Grant platform accuracy and functionality through structured site checks, audits, and reporting
Monitor competitor activities and grant systematic reporting to management
Supervise the evolution of digital products and customer experience, testing new tools, AI solutions, and marketing automation
Ensure process and structure definition and documentation, granting scalability and clarity across operations
Oversee marketplace management, ensuring assortment, positioning, and performance are aligned with brand standards
Coordinate external partners and service providers on planning and operational activities
Ensure that accurate tracking and cataloguing during photo shooting is performed
Propose, plan, and execute A/B testing, ensuring structured measurement and follow‑up
Ensure robust data analysis and insight generation, covering ecommerce (Shopify), marketplaces, Google Analytics, and ERP stock data
Provide management with the official monthly digital report and grant alignment and tracking of initiatives versus sales performance
Collect and analyze performance data (sales, stock, availability, product information completeness)
Prepare the monthly digital reporting package, consolidating data from Shopify, GA, marketplaces, and stock 4S
Track ecommerce initiatives and commercial activities versus sales reporting
Document processes, workflows, and operational guidelines
Carry out site checks and prepare operational reports
Temporary cover for product data entry and digital asset upload when occasionally required
Temporary cover for ecommerce content updates when occasionally required (site navigation, collections, product categorization, merchandising copy)

Requirements

Bachelor or Master in a Digital or Economic related area.
Minimum of 5 years proven experience in the same role within ecommerce management, preferably in fashion or luxury.
Mandatory hands‑on experience with Shopify Advanced or Shopify Plus.
Strong written and verbal communication skills in English and Italian.
High proficiency in Excel and good command of the Office suite (particularly PowerPoint).
Familiarity with Google Analytics and ecommerce reporting tools.
Creativity and strong luxury aesthetic sensibility.
Proactive and results‑driven mindset, with ability to translate strategy into measurable outcomes.
Ability to balance strategic oversight and operational execution.
Analytical mindset with strong data literacy.
Team player with excellent cross‑functional collaboration skills.
Strong sense of responsibility and autonomy.
High attention to detail and organizational skills.
Flexibility and adaptability in a fast‑paced environment.
Problem‑solving attitude and effective time management.
Assertiveness and strong communication skills.

Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Retail Apparel and Fashion and Retail Luxury Goods and Jewelry
Due to the volume of applications, we are unable to provide individual feedback at this stage. Part of the interview will be held in English.
We look forward to hearing from you!
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