Deputy Manager Customer Experience & Sales – Tommy Hilfiger Citylife
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Position
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience through managing and supporting the sales team with training, coaching, and feedback.
Responsibilities

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
Train and coach the team on standards, including customer service, product placement, and efficient time management.
Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
Facilitate effective communication by conducting regular briefings and training sessions on products, CRM, and company updates.
Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
Provide recommendations for action based on the analysis of sales performance.

Ideal Candidate

Experience as Senior Sales Associate.
Preferably 1–2 years experience in a similar role within a structured environment.
Highly developed business acumen.
Ability to take a 'big picture' view of a situation.
Good communication and collaboration skills and abilities.
Highly detail oriented and organized in work.
Fluent in Italian and basic English.

Benefits

Balance – Work Smart hybrid setup and flexible working hours.
Health & Wellbeing – wellbeing programs, premium subscription to Headspace, volunteering programs.
Develop – PVH University training programs.
Be at the forefront – stay connected to our brands, employee discounts.

PVH Europe and our brands are committed to fostering an inclusive and diverse community of associates. Qualified applicants will be considered without regard to age, ethnicity, ability, gender expression, gender identity, nationality, race, religion or sexual orientation.
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