Amazon Web Services (AWS) is seeking Data Center Technicians to support customers in multiple locations. This role supports hardware and network diagnostics and physical repair, assisting with on‑call rotation and 24/7 support.Key Job ResponsibilitiesWorking to meet SLA’s against assigned trouble tickets via a directed workflow.Being first line touch point for hardware troubleshooting and technical issues.Performing regular server hardware repairs (drives, motherboards etc).Carrying out routine network, server hardware and OS related repairs.Working with cross‑functional teams on a regular basis to complete routine work.Adhering to security and safety best practices in the data center.Participating in team meetings for metric analysis and daily/weekly goals achievement.Identifying and help create documentation for use globally.Identifying and help create process improvements relevant to the data center environment.Performing server upgrades, rebuilds, scheduled works as required.Interacting with third party vendors & contractors.Contributing to the development of other team members.A Day in the LifeTake ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.Show a strong aptitude for troubleshooting and problem solving.Solve problems at their root and step back to understand the broader context.Maintain service level agreements through the implementation of proactive issue detection and reporting.Are biased to act in the absence of direction or support.Improve effectiveness through process innovation.Physical RequirementsRegularly lift and/or move up to 40 pounds; group lifts for 41+ pounds.Ability to work in an environment that operates 24/7 with on‑call rotation and after‑hours support as needed.Some regional travel may be required.About the TeamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. Our diverse team of software, hardware, network engineers, supply chain specialists, security experts, operations managers, and other vital roles collaborates across AWS to keep the cloud running. We support all AWS data centers, ensuring customers have continual access to the innovation they rely on. Our culture embraces bold ideas and prioritizes safety, security, and operational excellence.Basic Qualifications1+ years of computer hardware troubleshooting and repair experience.1+ years of computer networking experience.High school or equivalent diploma.Preferred QualificationsExperience dealing effectively with customers during problem resolution and operating efficiently under pressure.Amazon provides accommodations for individuals with disabilities. If you require accommodations during the application and hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.A lump sum relocation stipend will be provided to eligible candidates who relocate for this position.If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. GovCloud may not be accessed from outside the United States.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Amazon’s total compensation for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
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