AWS Infrastructure Services (AIS)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesOversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centersAssist in the design and build out of new facilitiesAct as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stabilityPerform root cause analysis of equipment failuresTroubleshoot and report of facility and data sever-level events within internal SLACreate and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teamsProvide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the sameEnsure all safety procedures are adhered to by vendor and Amazon staffUtilize internal Change Management Systems to manage building workflowsMV/LV Isolation to facilitate MV maintenanceProvide metric availability reporting on a weekly basisCompetencies and BehaviorsAbility to solve problems at their root, stepping back to understand the broader context.Aptitude for troubleshooting and problem solving.Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.Proven experience of reading SLDs and control schematics.Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.Shows good judgment and instincts in decision making.Ability to prioritize in complex, fast‑paced environment.Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base.Physical RequirementsWork at heights and from ladders.Perform physical tasks.Work in a noisy environment with ear protection.Application InstructionsTo apply, please submit a detailed copy of your CV in English.Working locationOur data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid driving license is required for this role.Work Schedule100% onsite, 8 AM – 5 PM Milan (Mo – Fri). No shift work.Working languageInterview process conducted in English.About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.Work/Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic QualificationsGood verbal and written English communication skills.Apprentice/trades certified or diploma in an Electrical field.Demonstrate key electrical competencies (Practice & Theory).Knowledge of mechanical systems (Mechanical, HVAC systems, Controls).Ability to draft accurate support procedures in English, system documentation, and issue tracking entries.Ability to take full ownership of technical issues.Willing to travel between Data center sites, and internationally if required.Solid IT skills; experience and knowledge of MS Office suite.Preferred Qualifications3+ years of experience in operations and on-call support for Data Center facilities / or Mission Critical Plants/ Production facilities.An undergraduate degree in a technical field (EE, MechE, IndustrialE).Project Management experience.Equal Opportunity StatementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Privacy Notice https://www.amazon.jobs/en/privacy_page. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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