OverviewCustoms Brokerage Operations Manager, AWS Cloud Logistics. The AWS APAC Brokerage Ops Team seeks a motivated Brokerage Operations Manager to drive and optimize our customs operations across the region. In this role, you will lead process improvements, standardize operational procedures, and execute strategic initiatives while maintaining tactical excellence in day-to-day operations. You will operate autonomously in managing customs brokerage operations, developing performance metrics, and establishing best practices.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilitiesVENDOR MANAGEMENTManage customs broker relationships and drive performance improvement initiatives across the regionOwn broker performance metrics and reporting, providing data-driven insights for business decisionsCoordinate and standardize customs clearance processes across AWS sites/programsResolve complex broker issues and implement preventive measuresOPERATIONAL EXCELLENCEAnalyze operational data to identify and execute process improvementsDrive cross-functional collaboration to optimize import/export operationsLead automation projects and implement solutions for recurring customs clearance challengesDevelop and track operational metrics to enhance efficiency and reduce clearance delaysA day in the lifeIn this role, you will manage customs brokerage operations across APAC, working with key stakeholders including Transportation teams, Finance, AWS service teams, and Trade Compliance partners. Your activities include:Drive operational performance through daily management of customs brokers, resolving complex clearance issuesMonitor and analyze clearance metrics, implementing solutions to reduce delays and documentation gapsPartner with internal teams to optimize documentation flow and ensure broker compliance with trade requirementsLead broker performance reviews and develop action plans to address service gapsOwn performance reporting and analytics for regional leadershipLead process automation initiatives to improve operational efficiencyAbout the teamDiverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic QualificationsBachelor’s degree in Supply Chain, Business, Engineering, Finance, or a related technical field5+ years of hands-on experience in customs brokerage operations and international logisticsDemonstrated expertise in customs regulations, documentation, and compliance proceduresExperience managing cross-border shipments and resolving customs clearance issuesPreferred QualificationsExperience in data center, cloud computing, or technology industry operations is preferredStrong communication skills with ability to present information clearly to various stakeholders, including leadershipFamiliarity with customs management systems and/or trade documentation platformsExperience working in fast-paced, tech-driven environmentsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: October 14, 2025 (Updated about 1 hour ago)Posted: October 8, 2025 (Updated about 1 hour ago)Posted: September 19, 2025 (Updated about 1 hour ago)Posted: October 13, 2025 (Updated about 6 hours ago)Posted: July 9, 2025 (Updated about 9 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr