OverviewJoin to apply for the Customer Service Team Leader role at Essentra.To provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty and retention, and to meet customers' expectations.ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused on that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsControl resources and utilise assets to achieve qualitative and quantitative targetsCoordination of selling activitiesCoordination and collaboration with other departmentsMaintain an orderly workflow according to prioritiesFollow Essentra's mail guidelinesRequired Skills & ExperienceProven experience in a customer service support roleExcellent knowledge of management methods and techniquesProficiency in English (B2)Working knowledge of customer service software, databases and toolsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsWhat we offerDiscretionary bonusGreat career prospectsEssentra Plc is a global market leader in plastic injection moulded and vinyl dip moulded components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. BMP site is a manufacturing and distribution facility and a key part of Essentra. The location encompasses a high volume, product mix manufacturing, warehousing and distribution environment. Health, safety and environmental sustainability are core values that align to our business objectives. The offered position will be a high-profile role within the division; offering opportunities to interact with other, talented internal and external peers within the manufacturing and supply chain industries.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionBusiness Development, Customer Service, and SalesIndustriesPlastics Manufacturing
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