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Europe | Italy | LE_0147‑Grohe S.p.A | Employee Assignment | Hybrid | Full Time | 22 Dec 2025
Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.
About The Role
Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction.
Key Responsibilities

Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment
Monitor shipments and proactively resolve delivery or product availability issues
Handle commercial returns and complaints professionally and efficiently
Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution
Generate and process periodic reports and statistics
Coordinate with Operations and Logistics to ensure timely deliveries
Maintain accurate customer records and verify commercial conditions

What We’re Looking For

Bachelor’s degree
2–3 years of experience in order management or customer service
Proficiency in SAP and Excel; familiarity with CSD tools is a plus
Fluent in Italian and English
Strong interpersonal skills with a resilient and solution‑oriented mindset
Ability to take ownership, manage difficult conversations, and build lasting relationships

Ideal Traits

Empathy and a genuine interest in customer satisfaction
Positive attitude and ability to remain composed under pressure
Commitment to continuous improvement and collaboration

Work Environment

Hybrid model: 3 days in‑office, 2 days remote (initial 3 months fully in‑office)
Team of 6: collaborative and supportive, with a culture of growth and development

1–5% referral bonus
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Seniority level: Entry level | Employment type: Full-time | Job function: Other | Industries: Manufacturing
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