Join to apply for the Customer Service Agent role at Electrolux GroupAt Electrolux Group, a leading global appliance company, we strive to shape living for the better for our consumers, our people, and our planet. We foster collaboration and innovation to develop solutions that promote enjoyable and sustainable living.Join us as you are. We believe diverse perspectives make us stronger. In our global community from over 100 countries, we listen, contribute, and grow together.Come build the future home with us!About the role:As part of our Customer Service team in Italy, you will support our customers and ensure a seamless order-to-delivery experience. You will collaborate with clients and cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit. You will work in an evolving, automated environment, focusing on service quality through analysis, process optimization, and automation. Your contributions to continuous improvement will be valued, with opportunities to collaborate across the Commercial Area (Italy, France, Iberia). You will report to the Customer Service Manager Italy.Location:AssagoWhat you’ll do:Monitor order status in SAP dailyManage order release and delivery bookingHandle customer returns, refusals, and Credit NotesEnsure customer interactions optimize service levelsEscalate and provide feedback on issues like stock, logistics, etc.Collaborate with sales to ensure efficient order flow and upselling opportunitiesAnalyze data for trends and process improvementsSupport digitization initiatives with technology toolsWho you are:Experience in B2B Customer Service, international experience is a plusFluent in Italian and EnglishStrong digital and analytical skills; advanced Excel, familiarity with Power BI and SAP a plusTeam player, collaborative, customer-focused, with excellent communication skillsProblem solver, decisive, proactive in continuous improvementWe invest in your development; your career path is open-ended.Additional details:Seniority level: Not ApplicableEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustry: Manufacturing
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