Customer Experience Specialist - Japanese Speaker (Yokohama, relocation required)
Join to apply for the Customer Experience Specialist - Japanese Speaker (Yokohama, relocation to Yokohama) role at Agoda.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
The Opportunity
If you are looking for a rewarding and exciting career in customer service, we want you! We are recruiting Customer Experience Specialists to be based in our Yokohama office. If you are fluent in Japanese and English, we would love to hear from you!
In This Role, You’ll Get To:

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training.
Professionally handle a high volume of inquiries from clients and customers.
Be accountable for meeting individual KPIs and team goals.
Understand and deliver business strategies, and improve customer service through the execution of self-service options.
Continuously identify opportunities for work process improvements.
Communicate with Team Leaders and/or Managers as needed.
Perform office-based administrative duties as required.
Demonstrate a high degree of integrity and confidentiality—maintain the confidentiality of customer information at all times.
Take ownership of customer issues and concerns, including operational issues, pricing, invoice queries, etc.

What You’ll Need to Succeed:


Excellent command of spoken and written business-level English, and native-level Japanese or JLPT N1 qualification.
Immaculate telephone manners and communication skills.
Excellent listening skills, critical thinking, and attention to detail.
Minimum typing speed of 35 words per minute.
Willingness to work rotating shifts, including weekends and public holidays.
Ability to work both independently and as part of a team.
Demonstrate a high degree of integrity and confidentiality.
Office location: Yokohama, Japan.

Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
Disclaimer: We do not accept unsolicited third-party or agency submissions. If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Find out more: Agoda Careers, social media and related resources are available at the company pages.

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