The Customer Care Specialist will take care of pre e post sales activities of WW and e-commerce customers in compliance with the Group's procedures and with the goal of maintaining the level of service defined and consistent with the brand identity of our Maison.He / she will have the following resonsibilities :Processing all inquiries addressed to Acqua di Parma Salesforce mailbox, through all touch points existing;Handle and resolve product or service issues, providing appropriate solutions, ensuring issues are managed and resolved quickly;Adhere to precision, quality and timing standards to ensure the best quality service and achievements;Managing, investigating and arguing quality claims;Ensure a smooth customer care process and service fulfillment and coordinate with relevant teams (LVMH corporate affairs dept., production, R&D, digital, e-commerce customer service) to meet customer expectations;Managing GDPR and Cosmetovigilance inquiries;Managing shipments for gifts (replacement products), documents and gift packaging.ProfileUniversity Degree;Organizational skills, accuracy and timeliness;Excellent relational skills;Strong oral and written communication skills;Problem solving;Ability to work under pression;English, French and Italian fluent knowledge is mandatory.Customer Care Specialist • Milano, Italia
#J-18808-Ljbffr