At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Clienteling Project Specialist in Milan to contribute to our proud legacy and help shape our vibrant future.What makes you, makes ZegnaThe legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.BASIC PURPOSE OF THE JOBAs a Clienteling Project Specialist you will play a central role in managing, optimizing, and scaling clientelling and consumer engagement projects worldwide within ZEGNA’s business strategy. Working closely with CVM, Digital Transformation, Marketing, Retail and Regions, you'll be responsible for ensuring that all the projects are well structured, data-driven, and scalable across markets.This role requires strong business acumen, project management expertise, and the ability to translate strategy into operational execution while keeping a focus on innovation and customer-centricity.What makes up your dayStep into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.In this role, you will:Lead the end-to-end planning, execution, and monitoring of clienteling projects and consumer engagement initiatives and ensure that the deadlines are met.Drive process optimization, ensuring that clientelling initiatives are efficient, measurable, and scalable.Act as the liaison between HQ and regional teams, ensuring local execution aligns with the global strategy and a seamless integration with CVM, store operations, and digital channels.Work closely with retail teams to optimize clienteling methodologies, ensuring they are practical, user-friendly, and impactful.Define and monitor KPIs related to clienteling effectiveness, consumer engagement, and program ROI.Collaborate with the Data & Insights team to analyze customer behavior, segmentPartner with digital transformation teams to ensure that clienteling are effectively integrated into store and online experiences.Identify and propose innovative approaches to consumer engagement, leveraging digital tools, AI-driven personalization, and omnichannel experiences.Support pilots and test-and-learn initiatives, ensuring new clienteling technologies and approaches are validated before scaling.Work closely with training teams to ensure that store staff are equipped with the right tools and knowledge to implement clienteling best practices.What makes you, makes our teamWhen you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:3+ years of experience in project management preferably in consulting or in a luxury companyStrong project management expertise, with experience in driving complex consumer-focused initiatives.Data-driven mindset, with the ability to translate insights into strategic recommendations.Excellent stakeholder management, able to coordinate between different teams and levels of the organization.Understanding of CVM, clientelling applications, and digital consumer engagement tools.Strong problem-solving and decision-making skills.Fluent English, other language is a plusProven track record of managing cross-functional projects and working with both HQ and regional teams.What makes you, makes our legacyErmenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
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