Reporting to the Retail Manager you will act as Brand Ambassador, promoting the brand awernasse, developing the team, managing the store and taking care of operations management and performance maximization (sales volume, profitability, customer portfolio, etc.).You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion in order to stimulate achievement of the best possible results. You will be in charge of the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.ResponsibilitiesDrive sales by analysing performance data and implementing improvement strategies for the storeAnalyse objectives provided by the HQ to the Client Advisors and drive their achievementFoster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and salesOrganize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagementManager the staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operationsObserve and apply Company policies and procedures, ensuring that all directives are observed in the storeMaintain a good organization of administrative responsibilities and supervise cash procedures and regulationsQualifications3+ years of experience in the same roleAnalytical skills and KPI knowledgeFluent knowledge of English and ItalianManagerial skills and customer service skillsExcellent team leadership skills
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