Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.The hotel back-office coordinator acts as the primary point of contact for guest requests, both for in-house and incoming guests, and ensures that all requests are processed promptly and efficiently. In short, the role is not only reactive (managing requests) but also proactive (anticipating needs) and focused on coordination ensuring information flows correctly among different departmentsMAIN DUTIES AND RESPONSIBILITIESStudying and understanding guest profiles to anticipate their preferences and needs, and in doing so, offering a more personalized service.Serving as a crucial link between various hotel departments. The coordinator must ensure that guest requests and preferences are communicated clearly and quickly to other teams (e.g., housekeeping, food & beverage, concierge) to guarantee a seamless service.Working closely with the Front Office/Guest Experience team to support their activities and significantly contribute to guest satisfaction by ensuring that internal processes run smoothly.REQUIREMENTSDiploma or degree in Hospitality Management, Business Administration, or a related field is a plusFluent in English (written and spoken) a second language is a plusPrevious experience in a customer-facing position like Front Office or Guest Services preferably in 5 stars hotelsFamiliarity with Property Management Systems (PMS) like OperaStrong skills in Microsoft Office SuiteThe ability to accurately enter, manage, and analyze guest data to identify preferences and trends.COMPETENCESThe ability to communicate clearly and professionally, both verbally and in writing, is essential. This includes effectively relaying information to different departments and handling guest inquiries with empathy and tact.The ability to manage multiple requests and tasks simultaneously, prioritize them effectively, and meet deadlines in a fast-paced environment.OUR OFFERFixed term working contract of 9/6 months according to CCNL Settore Turismo (Federalberghi) with willingness to transform it into Permanent Contract according to performance.Staff well-being initiatives and events to promote collaboration and inclusionTraining activities and rewards linked to quality of serviceStaff canteenUniform and uniform cleaning5/7 working dayNo lodging facilitiesInvia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
#J-18808-Ljbffr