Application Client Support Specialist (m/f/d)
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Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial services industry and over €100 million of consolidated revenue. The Group is a global Top 100 fintech provider (IDC ranking), whose clients include 200+ leading Wealth Managers, Banks, Asset Managers, Fund Managers, Insurers and Outsourcers in more than 15 countries. With over 800 professionals operating from Italy, UK, Belgium, Germany, Switzerland and Ireland, the Group serves clients in 4 continents, supporting approximately 100,000 investment professionals to manage more than €1 trillion in assets.
To strengthen our team in Milan we are currently looking for:
Application Client Support Specialist
Objectway SaaS works closely with banks to implement, operate and evolve cloud or on-premises solution to improve their performance, functionality and scalability. As Application Client Support Specialist, you are the first point of contact for the banks regarding the supported applications helping customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
Main Activities:

Support to customers on the use of the Objectway systems
Triage end user’s reported issues and respond to them via ticketing system, phone or mail
Incident diagnosis and resolution. Participate and contribute to the resolution for critical escalations and partner with other stakeholders when necessary
Develop & execute system configurations via parameters
Develop & execute SQL statements for creating reports
Retrieve the necessary application logs if required
Conduct health checks and monitoring of our core product and various Interfaces.
Collaborate with other teams to undertake troubleshooting and resolving incidents
Maintain documentation and corresponding tickets responsible for the process of assessing the extent of incidents, determining the priority/criticism of the ticket and its impact
Project Support gathering, writing and validating business requirements, defining test cases, documenting and executing test cases and supporting application testing.

Requirements:

Bachelor's degree or equivalent practical experience
3-5 years of industry experience (preferably financial services) in operations and/or service. Overall understanding and knowledge about investment instruments, clearing and settlement procedures, corporate actions, taxation, commonly used SWIFT formats etc.
Previous experience in a 1st and 2nd line support role with a focus on banking applications and application management
Experience in scripting languages and SQL
Excellent problem-solving skills
Experience of working on projects
Confident handling of Microsoft Office products
Fluent English and good command of German is also desirable
Willingness to work occasionally during off-peak hours and on weekends to execute special tasks

Nice to have:

You are highly customer-oriented and involve the customer in finding solutions
Strong teamwork and communication skills as well as structured way of working
Ability to collaborate with geographically distributed cross-functional teams
Organizational skills with the capability of working towards tight deadlines
You use your agile mindset and your experience with agile methods such as Jira and Confluence to support your day‑day work

Personal Profile:

Open to learn
Passionate about new technologies
Collaborative and team-oriented mindset
Problem-solving skills

What we offer:

Focus on continuous growth, participation in technology events and training initiatives
Involvement in international projects and platform product activities
Knowledge and skills sharing
18 months contract with possibility of permanent

Equality Policy:
We are an equal opportunities employer, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Privacy
Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website https://www.objectway.com/privacy/?lang=en
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, Consulting, and Finance
Industries
IT Services and IT Consulting, Financial Services, and Banking
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