We are looking for a reservation admin to answer inquiries and assist our customers with their bookings at our rapidly expanding property management company.
Requirements

High school diploma
Proficient in English Language
Excellent written and verbal communication skills.
Customer-service experience.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Proficient in microsoft office suite and Google drive tools
Able to work in a rapid pace environment

Advantages

C1 or C2 English Language certification or any equivalent English language certification (TOEFL, etc…)
Experience working in sales or public relations, preferably in the hospitality or travel industries.
Experience in OTA platforms, basic knowledge of booking procedures and softwares

Reservation Agent Responsibilities

answering messages on OTA platforms
answering messages on all platforms we use with our customers/guests
managing reservation requests on OTA platforms
arranging all reservation related activities and services
Administration of all reservation related information
assisting the property managers to accommodate customers requests
Making reservations, keeping track of all customers inquiries
Communicating with our partners and to ensure that all customers request and reservations are on track
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping to plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Selling and promoting reservation services
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

How many years' experience do you have as an Administration Role?
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