Join Deliveroo as an Account Manager – Firenze and help grow our restaurant partnerships across Italy.
About The Role
Our Account Management team is the main partner liaison for restaurant brands. You will serve as a trusted consultant, using data insights and industry knowledge to unlock growth for our top partners.
The role is based in Firenze and reports to the Regional Manager. You will collaborate with marketing, operations, and product teams to deliver the best consultancy service to our clients.
Responsibilities

Manage a portfolio of restaurant brands, building lasting relationships with the network.
Monitor and analyze performance, share insights with partners, and identify opportunities to improve metrics and partner satisfaction.
Negotiate contract terms and conditions to increase supply quality and financial performance.
Plan portfolio strategy to boost performance, financials, and loyalty, impacting absolute metrics and relative ones such as market share.
Control portfolio P&L, identifying opportunities and risks.

Requirements

At least 3 years of experience in account management or sales.
Knowledge of P&L and negotiation skills.
Experience creating long‑term relationships.
Proficiency with tools and project management applications to guide best practice.
Experience in the Horeca, restaurant, or food market is a plus.
Fluency in English is a plus.

Why Deliveroo
Deliveroo transforms the way people shop and eat, delivering convenience to their doorstep. We are a technology‑driven company at the forefront of the rapidly expanding food delivery industry, valuing autonomy, ownership, and continuous innovation.
Workplace & Benefits
We prioritize people’s welfare, offering benefits such as health care, well‑being programs, parental leave, pensions, and generous annual leave, including charitable time off. Benefits differ by country; please consult your recruiter for details.
Diversity
Deliveroo does not judge employees on gender, race, sexuality, religion, or other personal traits. All candidates are welcome to apply. We are committed to diversity, equity, and inclusion throughout our hiring process and provide adjustments as needed.
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