Duties And RoleIT Service Change ManagementProvides status reports for implemented IT service changes to senior management.Implements routine changes in a live IT service environment.Generates schedule and time estimates for IT service changes.Participates in analyzing the risks, costs and benefits of proposed IT service changes.Documents the procedures and changes made in IT service.Change controlDevelops, documents and implements changes based on requests for change.Applies change control procedures.Applies tools, techniques and processes to manage and report on change requests.Requirements definition and managementUses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.Assists in the definition and management of requirements.Assists in the creation of a requirements baseline.Assists in investigating and applying authorized changes.Risk managementUndertakes basic risk management activities.Maintains documentation of risks, threats, vulnerabilities and mitigation actions.RequirementsSkill, Knowledge & Experience:The candidate must have a currently active NATO SECRET security clearanceHigher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.Training/Certifications: ITIL v3/v4 Foundation Certification
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