Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)
Join the Global People Sphere as a Customer Operations Expert located in Lisbon, Portugal. We are looking for Italian‑speaking talent who wants to build a career in Customer Operations and International Support while working in a diverse, multicultural environment.
Your Main Responsibilities

Respond to customer requests via email, chat, contact forms, and calls.
Handle support tickets related to general queries, refunds, or incomplete services.
Call users to speed up case resolution and improve communication.
Perform back‑office tasks that may involve outbound calls.
Conduct outbound calls to promote products, collect feedback, and support customer success.
Maintain accurate records using CRM tools.
Achieve performance goals and respect deadlines.
Provide operational feedback and elevate cases when needed.

Salary Package
Option 1 – With Company Housing
Total Gross Cash Compensation: 1,050 € per month

Base salary
Monthly holiday & Christmas allowances
Meal allowance (7 € per working day)
Apartment benefit‑in‑kind (200 € declared on payslip, tax‑free until 31/12/2026)
Health insurance from day one
Potential productivity bonus (performance‑based)

Option 2 – Without Apartment (Housing arranged by candidate)
Total Gross Cash Compensation: 1,379.00 € per month

Higher base salary (no apartment benefit)
Monthly holiday & Christmas allowances
Meal allowance
Health insurance from day one
Potential productivity bonus (performance‑based)

Training Information

Schedule: 8 hours/day
Training content includes system onboarding, customer management, product training & on‑the‑job practice.
Training allowance: 42.72 € per day.
Payment is made only if training is fully completed.

Working Conditions

40 hours/week + 1 hour lunch break.
22 vacation days per year.
Italian holidays apply.
If you work on a Portuguese public holiday, you receive a compensation day.
Office located near Oriente / Moscavide stations (easy access by metro, bus, train).

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
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